How to delete your data

How to request it

• Write “Delete my data” in the same chat where you talked to us (WhatsApp, Telegram or Messenger).
• Or email [email protected] with the subject “Data deletion”. Tell us which channel you used and your phone number or Facebook name, so we can find the conversation.
• If you talked to our assistant Emilia on the website, you can also press “Delete my data” on your request page.

What we delete

The conversation, photos and voice messages, your contact details and your request data.

What we must keep

If the service was carried out, we keep payment documents (invoices) for as long as Spanish law requires. Everything else is deleted.

Timing

We will process your request and confirm the deletion within one month at most, as required by the GDPR. Usually sooner.

Important

Deleting the conversation in your own Messenger or WhatsApp does not delete our copy. For that, please send the request described above.

Complaints

If you believe we handled your request incorrectly, you may lodge a complaint with the Spanish Data Protection Agency (aepd.es).